wBW has always differentiated itself from competitors by approaching “reviews” and “recommendations” a bit differently. Below is the criteria we followed when selecting companies to be listed here.
Reviews & Reputation
Customer reviews are a strong indicator of the health and service quality of a company. However, as we know all too well, too many reviews are fake. So, we spent the time digging through mounds of reviews so that you don’t have to! We looked at:
- Whether or not their Google reviews are real – Fake reviews are discounted, and if a provider has numerous fake reviews, we discount them entirely. Our publishing team has tons of experience here and is adept at sniffing out fake reviews.
- How poor reviews are handled – Mistakes happen, and a mistake shouldn’t tank a business. However, when they happen, how they’re handled is almost more important than the fact that they happened at all!
- BBB standing – Not only the rating, but also the complaints history… and their resolution.
- Lawsuits – We look for publically accessible records that may indicate whether or not a transportation company has lawsuits against it pending. While a lawsuit or two themselves doesn’t tell us much, if we see numerous lawsuits… well, where there’s smoke there’s fire.
Customer Service Policies
While motorcycles may not be “expensive” compared to exotic cars and the mountainous SUV’s most people drive today, they are still their owners pride and joy and, as such, should be treated with the care and respect the bike deserves. We look at:
- Insurance policies – How well are they insured, and how do they handle claims against vehicles they are transporting?
- Liability – Does the transport company assume liability for damages during transport, or do they accept none?
- Guarantees – Guarantees surrounding the care of your vehicle, quality of transportation, any inclusive fees, and delivery timelines are important. If a company won’t back their service, we don’t consider them.
- Customer-friendly policies – Bad companies don’t deserve your business, and they won’t be listed here if we can help it.
Price & Value
Having the best policies and greatest guarantees doesn’t mean anything if a company is out to lunch with their pricing. We assess pricing and associated terms to see how our recommended companies compare to against the larger market. Specifically:
- Pricing – What is the “all-in” price on a 1,000 km /621-mile one-way trip? All providers are given this information as a basis to compare pricing.
- Fees – Are there any add-on’s or fees that get tacked on to the bill, or is the quoted price the all-inclusive price?
- Deposit – Is a deposit required to secure the booking? If so, how much and how is it charged?
- Misc. requirements – Will they bring the bike to your door, or do you need to pick it up from a depot? Do they offer end-to-end transportation, or do you need to organize transport once the bike has arrived in your new location/city?
Transportation Timelines & Policies
At the end of the day, how long it takes your bike to arrive at its destination is equally as important as how much it cost to send it there. We look for:
- Turnaround time – How long, from start to finish, does it take to move a car 2,000 km / 1,242 miles?
- Lead time/notice – How much notice is needed to secure a booking?
- Late delivery – How are late deliveries handled? Is delivery a specific date, or a range? The more specific, the better.
